Refund & Cancellation Policy
Version 2026-10-22
This policy describes refunds and cancellations for Paid Events on Unmapped. Free Events involve no payment. Your contract for an Event is with its Organizer (Ticket & Event Purchase Terms).
1. Before you buy
Each Paid Event shows one of two refund policies before payment:
| Policy | What it means |
|---|---|
| Refundable until 48 hours before the Event | You can cancel your ticket until 48 hours before the Event's start time and receive the ticket price minus the card processing fee Stripe actually charged for your payment. |
| Non-refundable | You cannot cancel your ticket for a refund yourself. |
There is no 14-day right of withdrawal for tickets to dated leisure Events (Ticket & Event Purchase Terms, section 5).
2. Cancelling your ticket
- Members: cancel from the Event page, in the app or on the web.
- Guests: cancel on the ticket page linked in your ticket email.
- This is possible while the Event's policy allows it (until 48 hours before the start).
- Amount: the ticket price minus the actual Stripe processing fee of your payment.
- Your ticket becomes invalid once the refund starts.
3. Refunds granted by the Organizer or Unmapped
The Organizer — or Unmapped, for example in a dispute — may refund a ticket voluntarily, also a non-refundable ticket or after the 48-hour limit. The amount rule in section 2 applies.
4. If the Organizer cancels the Event
- You receive a full refund of the ticket price, whatever the Event's refund policy.
- The refund starts automatically. You are told by email (all buyers, including Guests) and, if you have an account, in the app.
- Your ticket becomes invalid.
5. Date, time or venue changes
Once tickets have been sold, the Platform does not allow the Organizer to change the Event's date, time or venue. If they must change, the Organizer has to cancel the Event, and you receive a full refund (section 4). For other changes, contact the Organizer; your rights under the law that applies to your contract with them are not affected.
6. Other situations
| Situation | What happens |
|---|---|
| Your payment completes after your place was no longer available (for example the Event became full) | Full refund, automatically |
| Approved request ("I approve") not paid in time — within 24 hours of approval, or before the start if sooner | Place released; nothing charged |
| You leave checkout without paying | Place released after 30 minutes; nothing charged |
| Entry refused for a reason you are responsible for (Ticket & Event Purchase Terms, section 7.4) | No refund unless the law requires one |
| You don't attend | No refund, unless you cancelled in time under a refundable policy or a refund is granted (section 3) |
| The Event takes place but differs from the listing | Contact the Organizer; your rights against the Organizer apply |
7. How refunds are paid
Refunds go back to the original card through Stripe. When they appear depends on your bank (usually several business days).
8. Fees
Unmapped charges the Organizer a platform fee of 5% of the ticket price; buyers pay no extra fee. On every refund, Unmapped's fee is returned to the Organizer. Stripe's processing fee is deducted from your refund when you cancel or a voluntary refund is granted, and is borne by the Organizer when the Organizer cancels the Event.
9. External booking
For Events booked on an external website, that provider's terms and refund rules apply. Unmapped cannot issue refunds for them.
10. Questions
Contact the Organizer through the Event, or us at unmapped.co@gmail.com about the platform or a refund it processed. Complaints and consumer dispute resolution: Terms of Service, section 13.